zerogpt Privacy Policy

zerogpt ("we", "us", "our") operates the online casino and sports betting platform accessible at https://zerogpt.win. This Privacy Policy describes how zerogpt collects, processes, stores, and protects personal data provided by or generated by individuals ("you", "your", "the player") who access or use the zerogpt platform.

This policy applies to all registered players, prospective registrants who browse the platform without completing registration, and any individual who contacts zerogpt support. It covers personal data collected through the zerogpt website, any associated mobile-optimised interface, and all communications channels operated by zerogpt, including email correspondence.

By registering an account on zerogpt, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy is to be read alongside the zerogpt Terms & Conditions.

zerogpt collects personal data in the following categories, depending on the nature of your interaction with the platform:

2.1 Registration Data

When you create a zerogpt account , we collect the following information that you provide directly:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Email address
• Mobile phone number
• Residential address within Bangladesh (city, district)
• Preferred payment method details (e.g., bKash or Nagad mobile number, or card details for Visa/Mastercard transactions)
• Account username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify player eligibility, zerogpt may request and retain copies of:

• National Identity Card (NID) or passport
• Proof of address (utility bill, bank statement, or equivalent document dated within 90 days)
• Proof of ownership of the payment method used for deposits (e.g., screenshot of bKash or Nagad account screen showing the registered number)
• A selfie or photograph submitted alongside an identity document, where required

2.3 Transaction Data

zerogpt automatically records all financial transactions conducted through your account, including:

• Deposit amounts, timestamps, and originating payment method
• Withdrawal requests, amounts, processing status, and destination payment method
• Bonus credits applied to your account and associated wagering activity
• Transaction reference numbers for all completed payments

2.4 Gaming Activity Data

The platform records a full history of your gambling activity, including game titles played, wager amounts, game outcomes, session start and end times (in Bangladesh Standard Time, UTC+6), and cumulative win/loss data. This information is used for account management, responsible gaming monitoring, and dispute resolution.

2.5 Technical and Device Data

When you access zerogpt, our systems automatically collect certain technical data, including:

• IP address and approximate geolocation derived from it
• Browser type, version, and language settings
• Device type (desktop, mobile, tablet) and operating system
• Session duration and page interaction data
• Referring URL (the page from which you navigated to zerogpt)

2.6 Communications Data

Any correspondence you send to zerogpt — including support tickets, email enquiries, and live chat transcripts — is retained as part of your account record. This includes the content of your messages, the date and time of communication, and the outcome of any support interaction.

zerogpt collects personal data through the following channels:

• Directly from you: when you complete the registration form, submit KYC documents, make deposits or withdrawal requests, contact our support team, or update your account profile.
• Automatically: through cookies, server logs, and similar tracking technologies as you navigate the zerogpt website and use platform features. See Section 7 for full details on cookies.
• From payment processors: when you complete a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment processor shares transaction confirmation data (amount, reference, status) with zerogpt to reconcile your account balance.
• From game providers: certified game studios such as Pragmatic Play, Evolution Gaming, Spribe, and others may transmit game session results and relevant metadata to zerogpt systems for account crediting, dispute resolution, and audit purposes.
• From identity verification services: where zerogpt uses a third-party KYC verification provider to validate identity documents, that provider will return a verification result (pass/fail/refer) and associated confidence scoring to zerogpt. The underlying document data remains subject to the third party's own privacy standards.

zerogpt uses the personal data it collects for the following purposes:

zerogpt will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for the new processing activity.

zerogpt processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the contract between you and zerogpt — including account creation, transaction processing, and game access — is conducted on the basis that it is necessary to perform the services you have requested.
• Legal obligation: Certain processing activities, particularly those relating to KYC verification, anti-money laundering (AML) checks, and the retention of transaction records, are carried out to comply with applicable legal and regulatory obligations.
• Legitimate interests: zerogpt processes technical and device data, gaming activity patterns, and fraud signals on the basis of its legitimate interests in maintaining platform security, preventing fraud, and ensuring the integrity of its services. These interests do not override your rights as a data subject.
• Consent: Where zerogpt sends promotional or marketing communications, this is done only on the basis of your explicit consent, which you may withdraw at any time by updating your communication preferences within your account settings or by contacting [email protected].

zerogpt does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data may be shared only in the following limited circumstances:

6.1 Payment Processors

To process deposits and withdrawals, zerogpt transmits necessary transaction data to payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each processor operates under its own privacy policy and data security standards. zerogpt shares only the data strictly necessary to complete the relevant transaction.

6.2 Game Providers

Game session data is shared with certified game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to the extent necessary to load and operate their games, record outcomes, and resolve disputes. These providers act as data processors under agreements that require them to protect your data in accordance with applicable standards.

6.3 Identity Verification Providers

Where a third-party KYC provider is used to assist with identity verification, your submitted documents and personal details are transmitted to that provider under a data processing agreement. The provider returns a verification result to zerogpt and does not retain your documents for purposes beyond the scope of verification.

6.4 Legal and Regulatory Authorities

zerogpt may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by law or where disclosure is necessary to prevent fraud, protect the rights of zerogpt or third parties, or respond to a valid legal process.

zerogpt uses cookies and similar technologies to operate the platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used:

You may manage cookie preferences through your browser settings. Note that disabling essential or security cookies may prevent you from logging in or using core platform features. zerogpt does not use third-party advertising cookies or behavioural profiling cookies.

zerogpt retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention guidelines apply:

• Active account data: Retained for the full duration of your account's active status on the platform.
• Transaction and financial records: Retained for a minimum of 5 years following the date of each transaction, in accordance with financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years following account closure, as required for AML compliance purposes.
• Support communications: Retained for 3 years following the closure of each support interaction, to support dispute resolution.
• Gaming activity data: Retained for 3 years following account closure, used for responsible gaming audits and regulatory review.
• Dormant account data: Where an account has been inactive for 12 months, zerogpt will notify the account holder before taking any action. If the account remains inactive for a further period, data will be retained in accordance with the applicable minimum retention periods above.

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be associated with an identifiable individual.

zerogpt implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• SSL/TLS encryption: All data transmitted between your device and the zerogpt platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. Look for the padlock symbol in your browser address bar when visiting https://zerogpt.win.
• Encrypted data storage: Sensitive data fields — including passwords, payment method references, and identity document records — are stored using strong encryption at rest. Passwords are hashed and salted and are never stored in plain text.
• Access controls: Access to personal data within zerogpt's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and monitored.
• Fraud detection systems: Automated systems monitor account activity for anomalous behaviour patterns that may indicate unauthorised access, and may trigger additional authentication steps or temporary account locks where necessary.
• Regular security reviews: zerogpt conducts periodic internal reviews of its data security practices to identify and address potential vulnerabilities.

As a player on the zerogpt platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact zerogpt at [email protected] with the subject line DATA RIGHTS REQUEST. We will respond within 30 days of receiving a valid request.

• Right of Access: You may request a copy of the personal data that zerogpt holds about you, along with information on how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. You may also update certain data fields directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We may be unable to delete data that we are legally required to retain (e.g., transaction records).
• Right to Restriction: You may request that zerogpt restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You may request a copy of the personal data you have provided to zerogpt in a structured, commonly used, machine-readable format, where processing is based on consent or contractual necessity and is carried out by automated means.
• Right to Object: You may object to processing based on zerogpt's legitimate interests, including profiling for fraud prevention purposes. zerogpt will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

The zerogpt platform is strictly intended for adults aged 18 years and above. zerogpt does not knowingly collect personal data from individuals under the age of 18. If it comes to our attention that a person under 18 has registered an account or provided personal data, we will immediately close that account, delete all associated personal data, and reverse any transactions that may have occurred.

If you are a parent or guardian and believe that a minor in your care has registered on zerogpt or has provided us with their personal data, please contact us immediately at [email protected]. We take this matter extremely seriously and will act without delay.

The zerogpt platform does not contain outbound links to external websites. All navigation within zerogpt leads to internal pages only. However, third-party game providers whose software runs within the platform may operate their own data collection practices governed by their own privacy policies. These game providers are contracted to process data only for the specific purpose of delivering and auditing their games on the zerogpt platform.

zerogpt is not responsible for the privacy practices of third-party game providers beyond the data processing obligations set out in our contracts with those providers. We recommend reviewing the privacy policies of game studios if you have specific concerns about their independent data practices.

zerogpt reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, the updated policy will be published on this page with a revised effective date. Where practicable, registered players will be notified of significant changes via their registered email address.

Your continued use of the zerogpt platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to remain informed of how we protect your data.

For any questions, requests, or concerns relating to this Privacy Policy or zerogpt's data practices, please contact our team using the details below. All privacy-related correspondence must be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: DATA RIGHTS REQUEST
• Subject Line for Data Breach Reports: DATA SECURITY CONCERN
• Response Time: We aim to acknowledge all privacy-related enquiries within 5 business days (BST, UTC+6) and to resolve them within 30 calendar days.
• Platform: https://zerogpt.win

If you are not satisfied with our response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.